Rentals Assist is an entirely new and innovative concept. It affords a client based service which provides the best aspects of professional property management balanced with the Investor’s desire to oversee their rental property. In other words the CLIENT chooses those facets of our product range which best suit them. This does result in SUBSTANTIAL savings over time when compared to conventional real estate agency based management services because the Client selects and purchases only those products that they need.

Our products can be categorized as follows:

1. Letting Service
2. Ongoing Management Support
3. Documentation
4. Holiday/Sickness Support
5. Rental Advice Service
6. Ancillary Services

The beauty of Rentals Assist is that the products irrespective of category are completely “unbundled” and can be selected in any combination. It is entirely up to the Client as to how they wish to best utilize us.

Following is a full list of Rentals Assist Services:

• PROPERTY PROMOTION: $66.00 each time property becomes available for rent
  Placing advertisement in printed media (eg Advertiser), Internet advertising via our Website and affiliate websites, Strategic sign placement, Forwarding all registrations of interest to the Client (unless authorized to conduct Tenant Viewings). Does not include fees charged by media outlets.

• TENANT VIEWINGS: $33.00 per viewing, irrespective of number of groups viewing
  Coordinating and performing 20 minute inspection viewings of Rental Property by interested parties, Forwarding a brief summary of how many groups viewed, feedback and applications distributed at viewing or applications received on your behalf (unless authorized to process applications)

• APPLICATION PROCESSING: $44.00 per application
  Receiving and processing of tenancy application forms, Referring processed applications to Client for consideration and or approval, Communicating acceptance of approval to applicant on behalf of Client, Forwarding of all received tenant applications to the Client for filing.

• TENANCY AGREEMENT PREPARATION: $66.00 each
  Preparing of the standard Residential Tenancy Agreement documentation on the Client’s behalf and in accordance with Client’s agreed terms, Forwarding all prepared documentation including the bond lodgement form and tenant information booklet to the Client (unless authorized to sign tenancy up).

• TENANCY SIGNUP: $55.00 each
  Coordinating and executing appointment to sign up the new tenant, Explaining documentation to tenant, Forwarding all signed documentation to Client, Forwarding of bond lodgement form to Residential Tenancies Division, Arranging issue of keys and alarm code in conjunction with Client.

• UTILITY TENANT SERVICES: no charge to client or tenant
  Arrangement of connection (and disconnection) of services on behalf of the new tenant such as electricity, gas, telephone, and internet. This reduces the potential problems that can arise during a tenancy change over or due to an incorrect disconnection or outstanding account.

• INITIAL INSPECTIONS: $110.00 each
  Detailed and unbiased documentation of pre-tenancy property condition which includes the internal and external areas plus a set of digital photographs, Forwarding of same to Client and tenant, Follow up of tenant’s assessment. Extremely important for future reference if there is damage caused by the tenant and or there is a dispute at the end of the tenancy that may require a tribunal hearing.

• MAINTENANCE: $22.00 per request
  Coordinating and arranging maintenance with tenant and tradesperson in accordance with Client’s instructions, Liaising with Client on all relevant issues. This may occur on an as-needs only basis, or an ongoing maintenance contract or for during, after hours emergencies and holiday support.

• ROUTINE INSPECTIONS: $44.00 per inspection
  Area and date related regular inspection of property performed (usually three times per annum) to ascertain not only the tenant’s upkeep of the property but also if there are any known maintenance issues that you haven’t been previously notified about, Full report forwarded to the Client.

• ONE OFF PROPERTY INSPECTION: $54.00 per inspection
  An inspection as detailed above but performed outside of regular routine inspection dates or business hours, this is usually required for the owner to evaluate and perform maintenance issues, property improvements or required for a property appraisal update for selling or insurance purposes.

• WATER CHARGE CALCULATION AND INVOICING: $22.00 per invoice
  Calculate water use and supply charges for the tenancy period. Send us in your SA Water account with the initial tenancy agreement and reading and or the last reading, we will then calculate the tenants portion of the account and forward an invoice to the tenant on your behalf and a copy to you.

• TRIBUNAL HEARING PREPARATION: $88.00 per hour
  Assisting Clients to correctly prepare their paper work for a Residential Tenancy Tribunal Hearing when in dispute with the tenant over rent arrears or other tenancy related issues. Depending on Clients location this can be done either at our office or at Client’s home or business premises.

• TENANCY RENEWAL AGREEMENT: $55.00 each
  Liaising with the Owner and current tenant of the property to arrange and document for an extension of the existing tenancy agreement. This can include not only the tenancy period but may also include for an increase in the amount of rent payable. Forwarding of documentation to the Client and tenant.

• FINAL INSPECTIONS: $110.00 each
  Detailed and unbiased documentation of end of tenancy property condition which includes the internal and external areas plus an updated set of digital photo’s, Forwarding of same to Client. Extremely important for future reference if there’s a dispute that requires a tribunal hearing.

• PRO-FORMA LETTERS: $110.00 per set
  A comprehensive suite of pro-forma letters to assist Clients in dealing with all aspects of residential tenancies. All letters are supplied on disk with tenant and property details already loaded. The letters cover tenancy applications, rent arrears, routine inspections, maintenance notification plus more!

• MEMBERS AREA & HOMES TO RENT: coming soon
  Exclusive for Client Members who purchase our bundled packaged services which will include access for advertising, pro- forma documents, letters and specialty services, access to property maintenance, finance and Insurance requirements available 24 hours a day 7 days a week!

• INVESTMENT LOAN REFERRALS: Assistance with your Home, Investment, Business or Personal Loan. Choice of: Interest Only Loans, Principal and Interest Loans, Line of Credit, or a Lo Doc Loan. With a choice of over 35 lenders, where we will come to you at home or work at a time to suit you! Just visit: www.loanadvisoryservice.com.au or call Michael on 0402 915 320 or Ashley on 0438 790 086
  

• INSURANCE PRODUCTS: Phone ALLIANZ 1300 360 574: Quote Reference Number 13FUKF from Paul Sheppard – Loan Advisory Service Access to a whole range of insurance products including, Landlord Protection, Building, Contents, Vehicle, Caravan, Boats, Trailers and more. No Paper Work To Do! Phone Allianz Today
  

In a word, no. Real estate agency based property managers charge you a significant portion of your annual rent revenue to collect rent monies on your behalf and it is an aspect of rental procedure which is easily self managed. Rentals Assist are well able to advise you of the most time and cost effective methods of rent collection and collation.

Our Client service fees are capped and based on the number of services purchased whereas a real estate agency’s costs usually increase every time the investment property’s rent increases. The level of their service may not improve, their overheads may not have increased and yet they charge the Client more.

So you be the judge. Does it really matter if the tenant pays the rent directly into your bank account or the real estate agencies? Is it worth waiting to the end of the month for the agent to pay the tenant’s rent to you when it could be yours as soon as the tenant pays which would give you better cash flow and control of your finances?

It is our opinion that for the purposes of the private Real Estate Investor, Rentals Assist offers more value in the way of services and products than real estate agencies. We acknowledge that to be truly effective we must offer our Clients a level of service and value for money that makes us worthy of their consideration.

Whether you are a Property Investor who is currently using a real estate agent to manage your property portfolio or you are managing yourself, we would be only too happy to receive your call on our unique range of products to consider how they may be of benefit to you.

We invite you to contact Steve Hammond on 0414 885 655 or e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it who will gladly field your inquiry to further explain our products and to tailor design a programme that is entirely consistent with your personal needs and wishes.

We look forward to being of service.

Please Note: The figures and details supplied have been extensively researched and are believed by the Directors to be entirely typical, truthful, unbiased and relevant. Nevertheless, no warranty is given for any inaccuracy or omission whatsoever. A number of services which Rentals Assist provides as ancillaries are made accessible at no additional cost to our Clients. The services themselves are made available by affiliate organizations with whom we have a financial interest, business relationship or close association. Naturally a fee would be charged by those affiliate organizations if the Client chose to purchase that organization’s products. On services where we quote that no fee is payable or a third party provides that service it should also be noted that we receive a fee or commission on those services and products.

All fees stated are GST inclusive